Help & Support
English

Welcome to PiPiPu Support. We are dedicated to providing you with the best experience in tracking your baby's growth and coordinating with your family.

Common Topics

  • Family Sync: Ensure all members are logged into the same family group to see real-time updates. If data isn't syncing, check your internet connection and try pulling down to refresh.
  • Data Privacy: All your baby tracking data is encrypted and only accessible to invited family members.
  • Growth Charts: Our charts follow WHO standards. Data points are plotted automatically based on the logs you provide.
  • Account & Data Deletion: You can delete your account and all associated data at any time. To do this, open the PiPiPu app, go to Settings -> Account -> Delete Account. This action is permanent and will remove all your family records from our servers.

Need More Help?

Please contact us through the Feedback section within the PiPiPu app setting page.

技术支持
中文

欢迎访问 PiPiPu 技术支持页面。我们致力于为您提供最佳的育儿记录与家庭协作体验。

常见问题

  • 家庭同步： 请确保所有成员都已加入同一个家庭组，即可实时查看更新。如果数据未同步，请检查网络连接并尝试在首页下拉刷新。
  • 数据隐私： 您所有的育儿记录均经过加密处理，仅受邀的家庭成员可以访问。
  • 成长曲线： 我们的图表遵循 WHO（世卫组织）标准，根据您记录的数据自动绘制百分位曲线。
  • 账号与数据删除： 您可以随时删除您的账号及所有相关数据。请打开 PiPiPu 应用，前往 设置 -> 账号 -> 删除账号。此操作不可撤销，并将从我们的服务器中删除您所有的家庭记录。

联系我们

请通过 PiPiPu 应用内设置页面的反馈章节联系我们。我们非常重视您的建议。